TERMS AND CONDITIONS

Late, Absent and Cancellation Policies

Our primary goal is to provide the best possible service to our clients.

Lee Walker Fitness Academy works on an appointment based schedule to allow you the private and individualised time required for your training session. Sessions will generally be based on a 60 minute time frame. Please be on time. If you are late for a session it will still end at the scheduled time. If you are more than 15 minutes late for a session, it will be considered a no show and you will be required to pay the fee for the session.

Due to this schedule it is important that clients provide their trainer with sufficient notice when they need to cancel an appointment. This means a cancellation should be made at least 12 hours before the scheduled appointment. Failure to cancel a training session within this time will result in the client being charged for the session. Should the client wish to reschedule an appointment, a minimum of 12 hours notice is required. We will do our best to accommodate this. We understand that in times of emergencies and illness this is not always possible. We will take situations such as these into consideration.

Refund Policy

If you are not satisfied with our services, we will be happy to refund services not performed.

Payment Policy

Sessions will be pre-paid and will be due at the time of the initial appointment.